Frequently Asked Questions

Placing Your Order

Picking Up Your Order

Shipping Policy

Return Policy

Payments & Tax

Cancelling Orders

Ordering

Browse our products and order directly online! All orders are processed on the same day. 90% of all orders are shipped the same day. We will confirm your order by email and provide you with a tracking number and an order number for your records.

Order by Mail
Orders received through the mail should be accompanied either by a check or a money order for goods purchased. If you wish credit, send credit references so that we may establish a credit rating for your firms. Terms are Net 30 Days. American Hanger & Fixture Corporation, 687 Lehigh Avenue, Union, NJ 07083.

Order by Phone
To place your order on the phone, call our toll-free number: (800) 221-2790, or our number in NJ: (908) 688-6100

Order by Email
Place your order via email to sales@americanhanger.com. Orders are received 24 hours a day.

Order by Fax
Fax your order to (908) 687-1770. Orders are received 24 hours a day, 7 days a week.

Small Orders
All orders for less than $50.00 are subject to a $5.00 handling fee.

Picking Up Your Order

Picking up your order
Save on freight by picking up your order in our NJ warehouse! We maintain a 30,000 square-foot warehouse in Union, NJ. Come down to see the products you want to purchase, gather merchandising ideas by looking at our displays and pick up your orders. Our efficient warehouse crew will be happy to load your truck or car.

Where to pick up your order
Our warehouse is located on 687 Lehigh Avenue, Union, NJ 07083. are open 8:30 AM – 5:00 PM Monday through Friday.

To facilitate pick-ups, call your orders in early and we can have the order ready for pick-up at our warehouse entrance at 687 Lehigh Avenue.

Shipping

Shipping Information
90% of all orders are shipped the same day. We have UPS and FedEx pick-up daily for quick and efficient service. All items exceeding UPS limits will be shipped common carrier. Call for estimated shipping costs. All items are shipped FOB our New Jersey Warehouse. If you have a preferred carrier, please indicate the carrier’s name. We ship freight collect, unless you specify to ship prepaid and bill you.

Rush Shipments
We will ship overnight at your request. You must provide a fax or email to us indicating that you will pay for this service or charge freight to your account.

Returns

Merchandise may be returned only after written authorization is received. Requests for authorization to make returns must be received within 15 days after shipping date. 15% restocking charge on all returns.

Payments

Pay by Credit
We check companies through D&B. if you are not listed in D&B, please provide 3 references and your bank for our credit manager for review. Terms are 30 days net.

Pay by Credit Cards
We accept Visa, Mastercard or American Express.

Prepayments
All orders prepaid by check or money order may be discounted 5%. Your order will be shipped upon receiving payment.

Sales Tax
Orders shipped out of NJ state or NY state are non-taxable. Orders shipped in NJ state or NY state are taxable unless a resale number is provided to us at the time the order is placed.

Cancelling Orders

Call as soon as possible on non-printed custom orders, and if your order has not shipped, we will cancel the order. Custom orders cannot be cancelled.