Frequently Asked Questions

Placing Your Order

Shipping Policy

Return Policy

Payments & Tax

Cancelling Orders


Browse our products and order directly online! We will confirm your order by email and provide you with a tracking number and an order number for your records.

Order by Phone
To place your order on the phone, call our toll-free number: (800) 972-9190

Order by Email
Place your order via email to

Order by Fax
Fax your order to (512) 502-0276. 

Small Orders
All orders for less than $50.00 are subject to a $5.00 handling fee.


Shipping Information
We have UPS and FedEx pick-up daily for quick and efficient service. All items exceeding UPS limits will be shipped common carrier. Call for estimated shipping costs. All orders ship from our Tennessee Warehouse. If you have a preferred carrier, please indicate the carrier’s name. We ship freight collect, unless you specify to ship prepaid and bill you.

Rush Shipments
We can expedite shipments at your request. You must provide a fax or email to us indicating that you will pay for this service or charge freight to your account.


Merchandise may be returned only after written authorization is received. Requests for authorization to make returns must be received within 15 days after shipping date. 15% restocking charge on all returns.


Pay by Credit
For non-online orders we check companies through D&B. if you are not listed in D&B, please provide 3 references and your bank for our credit department to review. Terms are 30 days net.

Pay by Credit Cards
We accept Visa, Mastercard or American Express.

Sales Tax
Orders shipped to the following states: CA, FL, NJ, TN, TX are taxable unless a resale number is provided to us at the time the order is placed. 

Cancelling Orders

Call as soon as possible on non-printed custom orders, and if your order has not shipped, we will cancel the order. Custom orders cannot be cancelled.